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I am able to create a PDF file of other Word documents, both in Word and Adobe Acrobat. I then tried printing the doucment to the Adobe PDF printer and that worked. In the list of available add-ins, find the Acrobat PDFMaker COM Add-in and check if its enabled.

Select COM Add-ins next to Manage and click Go. I tried converting the Word document to PDF io another comptuer and the same things happened. Open any Office 2016 application and click File > Options > Add-ins. PDFMaker was unable to produce the Adobe PDF." Prompt window displayed " An unepxoected arror occurred. Then I tried to convert the file to PDF, through Acrobat, and the same thing happened. I have answerd yes and checked for update - none are available. If you have seen this message multiple times, you should disable this add-in and check to see if an update is available. When I tried to convert it to PDF, through Word, the PDF Maker started and the progress bar showed about 1/4 done, and then a prompt window opened "Microsoft Office Word has encountred a problem and needs to close." Word closes and another prompt window displays " Word experienced a serious problem with the 'acrobat pdfmaker office com addin' add-in.